This page is for a specific situation: you had a bad experience with a gambling operator we’ve linked to or mentioned, and you want to flag it.
What we can and can’t do
We are not the operator, and we cannot resolve a transaction, refund, or account dispute directly — that has to go through the operator itself, and if unresolved, its licensing regulator. What we can do is take the report seriously as editorial input: if a pattern of complaints suggests our coverage of an operator’s compliance or player-protection tooling is out of date or wrong, that’s exactly the kind of thing that should change what we publish.
How to raise it
- Email [email protected] with the operator’s name, the article (if any) where we linked to them, and what happened.
- We’ll acknowledge it and, where it’s relevant to something we’ve published, look into whether the article needs a correction or an update — see our corrections policy for how that works.
For the underlying dispute itself
To actually resolve a problem with an operator’s product, service, or payout:
- Contact the operator’s own customer support first, in writing, and keep a record.
- If unresolved, escalate to the regulator that licenses the operator (see where we stand for how to identify and check that licence).
- If you believe the issue reflects a gambling problem rather than a service issue, see keeping play safe for confidential, independent support.